Privacy Policy for Repli.so

Last Updated: May 20, 2025

Repli.so ("Repli", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect personal information that can identify you, such as your name and email address, when you register for an account. We also collect information related to your connected Facebook Pages and/or Instagram Accounts, including Page/Account IDs, access tokens, messages, and settings you provide for the AI.

When you use our Service, we may automatically collect certain information about your device and usage, such as your IP address, browser type, operating system, access times, and pages viewed directly before and after accessing the Service.

2. Use of Your Information

Having accurate information permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Service to:

• Create and manage your account.
• Provide and deliver the Service, process transactions, and send you related information, including confirmations and invoices.
• Communicate with you about products, services, offers, promotions, rewards, and events offered by Repli.so and others, and provide news and information we think will be of interest to you.
• Monitor and analyze trends, usage, and activities in connection with our Service.
• Personalize and improve the Service and provide advertisements, content, or features that match user profiles or interests.
• Respond to your comments, questions, and requests and provide customer service.
• Facilitate communication between you and the AI, and between the AI and your customers on your behalf.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing (Stripe), data analysis (e.g., Google Analytics), email delivery, hosting services, customer service, and marketing assistance. We also share message content and context with OpenAI (or a similar AI provider) to generate responses.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

We do not sell your personal information to third parties.

4. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@repli.so.